Kyle Johnston
Systems Administrator – EMEA IT Operations
Dunfermline, GB.About
Dedicated IT support professional specializing in hardware and operating systems support across EMEA, currently serving as Systems Administrator for EMEA IT Operations at Foundever. Known for strong troubleshooting skills, technical proficiency in Windows, Active Directory, macOS systems, and endpoint management tools, with a passion for automating processes and enabling efficient IT infrastructure.
Work
Dunfermline, Scotland, United Kingdom of Great Britain and Northern Ireland
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Summary
Managing IT systems, support and infrastructure across EMEA regions. Focused on hardware/OS support, endpoint management, system configuration, and network troubleshooting.
Highlights
Provide 2nd and 3rd line IT support across EMEA
Administer Active Directory, Group Policy, Office 365 and Microsoft Endpoint Configuration Manager
Manage Mac environments using Jamf and Thinkiosk
Maintain backups and recovery systems; ensure network security and SLAs
Automate tasks and configurations via IntuneAutomate (personal initiative)
Skills
2nd Line IT Support
technical support, troubleshooting, service desk.
Active Directory & Group Policy
AD administration, GPO.
Endpoint Management
Microsoft Endpoint Configuration Manager, Jamf, Thinkiosk, IntuneAutomate.
Operating Systems
Windows 7/10, Windows Server, macOS.
Networking & Security
network troubleshooting, network security, Citrix XenDesktop.
Software Deployment & Updates
software installation, updates, asset management.
Backup & Recovery
backup systems, recovery planning.
Problem Solving & Root Cause Analysis
root cause analysis, problem solving.